Refund Policy

Thank you for shopping at Homera. We value your satisfaction and strive to ensure you have a positive experience with us. This refund policy outlines your rights and responsibilities concerning refunds for purchases made through our online store, compliant with Australian Consumer Law.

1. General Refund Policy

1.1 Eligibility for Refunds

• Change of Mind: We do not offer refunds for change of mind. However, we may offer exchanges or store credit at our discretion.
• Faulty or Damaged Items: If you receive a faulty or damaged item, you are entitled to a refund, repair, or replacement. Please contact our customer service team within 30 days of receiving your order.
• Incorrect Items: If you receive an incorrect item, please notify us within 14 days of delivery. We will arrange for the correct item to be sent to you or offer a full refund.

1.2 Conditions for Refunds

• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase is required for all refunds, returns, and exchanges.

2. Process for Requesting a Refund

2.1 Contact Us

• Email our customer service team at care[@]homera[dot]com[dot]au with your order details and reason for the refund request.

2.2 Return Instructions

• If your refund request is approved, we will provide instructions on how to return the item. Mail us at care[@]homera[dot]com[dot]au for more details.

2.3 Shipping Costs

• For faulty, damaged, or incorrect items, we will cover the cost of return shipping. For all other returns, you will be responsible for covering the return shipping costs.

3. Refund Processing

3.1 Inspection and Approval

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

3.2 Refund Method

• Approved refunds will be processed using the original method of payment within 14 days of receiving the returned item.

3.3 Partial Refunds

• Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exemptions

The following items are exempt from refunds:

• Gift cards
• Downloadable software products
• Perishable goods such as food, flowers, newspapers, or magazines
• Personal care items such as cosmetics and skincare products

5. Consumer Guarantees

This refund policy is in addition to your statutory rights under Australian Consumer Law. For more information on your rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website. Please review this policy periodically for updates.

7. Contact Information

If you have any questions about our refund policy, please contact us at:

Email: care[@]homera[dot]com[dot]au

By shopping with Homera, you agree to this refund policy.

Thank you for your understanding and cooperation.